Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of VacantSeek ("we," "our," or "us") and our real estate listing management platform and services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

If you do not agree to these Terms, you may not access or use our Service. These Terms constitute a legally binding agreement between you and VacantSeek.

2. Service Description

VacantSeek is an AI-powered leasing copilot platform designed for real estate professionals to streamline property management and leasing operations. Our Service includes:

2.1 Core Features

• AI-Powered Auto Follow-Up: Automated email communication
• Property Management: Listing management via CSV import and Gmail connector
• Owner Insights Dashboard: Real-time analytics and recommendations
• Visiting Hours Management: Schedule optimization and booking
• Gmail Integration: Email workflow automation via Google OAuth
• Unified Communication: Centralized leasing conversation management

2.2 Pricing Plans

• Free Plan: $0/month - Great for landlords & new agents
• Growth Plan: $59/month, or $49/month billed annually - For leasing agents and small property managers
• Scale Plan: $119/month, or $99/month billed annually - For growing portfolios & teams
• Enterprise Plan: Custom pricing - For brokerages & high-volume property managers

3. Account Registration and Responsibilities

3.1 Account Creation

• You must provide accurate and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must provide accurate professional information for service configuration
• One account per individual or organization

3.2 Account Responsibilities

• Notify us immediately of any unauthorized use of your account
• Use the Service only for lawful business purposes
• Comply with all applicable laws and regulations
• Ensure all property information is accurate and properly licensed

3.3 Third-Party Integrations

• CSV Import: Property data imported via CSV must be accurate and properly licensed
• Google OAuth: Gmail access permissions required for email automation
• Third-party service terms apply and must be complied with

4. Acceptable Use Policy

4.1 Permitted Use

• Manage legitimate real estate listings and properties
• Communicate with prospects and clients in accordance with applicable laws
• Use automation features to improve leasing efficiency
• Generate reports and analytics for business purposes

4.2 Prohibited Use

• Spam or unsolicited communications in violation of CAN-SPAM Act
• Discriminatory practices in violation of Fair Housing Laws
• Misleading or fraudulent property representations
• Reverse engineering or attempting to extract our algorithms
• Violation of any third-party intellectual property rights
• Automated scraping or unauthorized data collection
• Use of the Service for illegal activities

4.3 Content Standards

• All property information must be accurate and current
• Images must be legitimate property photos with proper rights
• Communications must comply with applicable real estate advertising laws
• No illegal, offensive, or inappropriate content

5. Payment Terms and Billing

5.1 Subscription Fees

• Fees are billed monthly or annually according to your selected plan
• Annual subscriptions receive a 17% discount (as displayed)
• All fees are non-refundable except as specifically stated
• Pricing may be updated with 30 days' notice

5.2 Billing and Payment

• Payment is due immediately upon subscription activation
• We accept major credit cards and other payment methods as available
• Failed payments may result in service suspension

5.3 Free Plan

• The Free plan is free of charge and does not expire
• No credit card is required to use the Free plan
• The Free plan never converts to a paid subscription automatically — upgrading is always an explicit action you take

5.4 Refund Usage Policy

• No refunds for unused portions of subscription periods
• Service credits may be provided at our discretion for confirmed technical issues
• Disputed charges must be resolved according to payment processor terms

6. Service Availability and Support

6.1 Availability

• We strive for 99.9% uptime but do not guarantee continuous availability
• Scheduled maintenance will be announced with reasonable advance notice
• Emergency maintenance may occur without notice for security or stability

6.2 Support

• Support is provided by email at notification@vacantseek.com. Which plans include support is shown on our pricing page
• Where support is included, we aim to respond within two business days, but we do not guarantee a response time
• We do not currently offer telephone support or a contractual service-level agreement

6.3 Feature Updates

• We regularly update and improve our Service
• New features may be added or existing features modified
• Discontinued features will be announced with reasonable advance notice
• We reserve the right to change or discontinue any feature

7. Intellectual Property Rights

7.1 Our Intellectual Property

• VacantSeek owns all rights, title, and interest in our Service and technology
• Our AI algorithms, software, and proprietary methods are protected
• The VacantSeek name, logos, and branding are our trademarks
• Content displayed on our Service is protected by copyright

7.2 Your Content

• You retain ownership of your property data and communications
• You grant us license to use your content to provide our Service
• We may use aggregated, anonymized data to improve our Service
• You represent that you have rights to all content you provide

7.3 Third-Party Content

• Property data imported via CSV or Gmail must comply with applicable licensing
• Google services integration is governed by Google's terms
• We do not claim ownership of third-party content
• Compliance with third-party terms is your responsibility

8. Data Protection and Privacy

8.1 Privacy Policy

Your privacy is important to us. Our collection, use, and protection of your data is described in our Privacy Policy, which is incorporated into these Terms by reference.

8.2 Data Security

• We implement reasonable security measures to protect your data
• Data encryption in transit and at rest
• Regular security audits and monitoring
• Access controls and authentication safeguards

8.3 Compliance

• We comply with applicable data protection laws
• GDPR compliance for EU users
• CCPA compliance for California users

9. Termination

9.1 Termination by You

• You may cancel your subscription at any time through your account settings
• Cancellation takes effect at the end of your current billing period
• No refunds for unused portions of paid periods
• Data export available upon request prior to termination

9.2 Termination by Us

• We may suspend or terminate your account for violation of these Terms
• Non-payment may result in service suspension after notice
• Fraudulent or illegal activity may result in immediate termination
• Service discontinuation will be announced with 90 days' notice

9.3 Effect of Termination

• Your access to the Service will cease upon termination
• Your data may be deleted after a reasonable retention period
• Provisions concerning intellectual property and liability survive termination
• Accrued payment obligations remain due after termination

10. Disclaimers and Limitation of Liability

10.1 Service Disclaimer

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10.2 Limitation of Liability

• Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim
• We are not liable for indirect, incidental, or consequential damages
• No liability for third-party service disruptions or data loss
• Customer assumes responsibility for compliance with applicable laws

10.3 No Warranties

• We do not warrant that our Service will be uninterrupted or error-free
• We do not guarantee any specific results from using our Service
• Third-party integrations are provided "as is"
• You use the Service at your own risk

11. Indemnification

You agree to indemnify and hold harmless VacantSeek, its officers, directors, employees, and agents from any claims, damages, or expenses arising from:

• Your violation of these Terms or any law
• Your use of our Service in violation of third-party rights
• Any content you provide through our Service
• Your violation of real estate licensing requirements

We reserve the right to assume control of any such proceeding, at your expense.

12. Governing Law and Dispute Resolution

12.1 Governing Law

• These Terms are governed by the laws of the State of Delaware
• Federal laws may also apply where applicable
• Conflicts resolved according to Delaware jurisdiction

12.2 Dispute Resolution

• Disputes will be resolved through binding arbitration rather than in court
• Arbitration proceedings conducted by the American Arbitration Association
• Class action waiver applies to the fullest extent permitted by law
• You may opt-out of arbitration within 30 days of account creation

12.3 Legal Venue

• Arbitration hearings will be conducted in Delaware unless parties agree otherwise
• Any court proceedings will be in Delaware state or federal courts
• You consent to personal jurisdiction in Delaware

13. General Provisions

13.1 Modifications

• We may modify these Terms at any time
• Material changes will be communicated via email with 30 days' notice
• Continued use of our Service constitutes acceptance of modified Terms
• Legal version of Terms available on our website

13.2 Severability

• Invalid or unenforceable provisions will be modified to be valid
• Remaining provisions will remain in full force and effect
• No provision will be severed entirely unless essential to other terms

13.3 Force Majeure

• We are not liable for delays caused by circumstances beyond our reasonable control
• Includes natural disasters, government actions, and third-party service failures
• We will use reasonable efforts to resume normal service operations

14. Contact Information

For questions about these Terms or our Service, please contact us: